This Return and Refund Policy applies to all purchases made on www.tidycargo.com (“Website”), operated under the brand tidycargo (“we”, “us”, “our”). We are committed to providing a high-quality shopping experience for our customers across Europe while ensuring compliance with European Union consumer protection legislation and payment processor compliance standards.

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1. Right of Withdrawal (14-Day Cooling-Off Period)

In accordance with EU Directive 2011/83/EU on Consumer Rights, customers located within the European Union have the right to withdraw from their purchase without giving any reason within 14 calendar days from the day on which they, or a third party designated by them (other than the carrier), physical possession of the ordered goods.

How to Exercise Your Right of Withdrawal:

To exercise this right, you must inform us of your decision to withdraw from the contract before the 14-day period expires.

Contact Email: bounce@tidycargo.com
 Information Required: Order number, item description, customer name, and contact details.

Upon receiving your withdrawal notification, we will acknowledge receipt via email and provide instructions for returning the items.

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2. Return Conditions and Requirements

To be eligible for a standard return under the Right of Withdrawal:

Items must be returned in their original condition, unused, and with original packaging intact.
 Customers are responsible for the direct costs of returning the goods unless the item is defective, damaged, or incorrect.
Returned goods must be sent to our specified European return address:

> Return Address:
> tidycargo Returns Department
> [Insert Street Name & Number]
> [Insert Postal Code & City]
> Belgium

(If a physical street address is not specified prior to shipment, please contact bounce@tidycargo.com to receive the appropriate warehouse address before dispatching your package.)

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3. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged or defective upon arrival:

Contact our customer service team at bounce@tidycargo.com as soon as possible after receipt.
Provide clear photographic or video evidence showing the affected area or item defect along with your order details.
 Upon verification of the evidence, we will arrange for a full refund or a replacement item to be sent to you.
No Return Required: For verified damaged or defective items, physical return of the item is not required once sufficient photo evidence is approved by our support team.

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4. Shipping, Transit Delays, and Lost Packages

We collaborate with premium logistics providers, including DHL Priority, FedEx Priority, and UPS Priority, to fulfill deliveries across Europe.

Transit Time & Investigations: Estimated delivery times are provided at checkout. If an order exceeds the standard transit timeframe, we will initiate a formal investigation with the respective carrier (DHL, FedEx, or UPS).
Resolution: Following the outcome of the carrier investigation, if the package is confirmed lost or significantly delayed beyond acceptable carrier standards, tidycargo will offer either a full refund to the original payment method or a replacement shipment at no additional cost to the customer.

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5. Refund Processing & Payment Methods

Once a return is received and inspected (or photo evidence is accepted for damaged goods), your refund will be processed promptly.

Refund Timeframe: Approved refunds will be issued within 14 calendar days from the date we receive the returned items or proof of dispatch/damage.
Payment Methods: Refunds will be credited strictly back to the original method of payment used at checkout. Supported payment options on www.tidycargo.com include:
 Visa
Mastercard
 American Express
Apple Pay
 Google Pay
Digital Wallets (where selected during checkout)

Please note that financial institutions may take additional days to reflect the refunded amount on your account statement.

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6. Contact Information

For any inquiries regarding returns, cancellations, refunds, or order status updates, please reach out directly to our customer support team:

Brand Name: tidycargo
Website: www.tidycargo.com
 Customer Support Email: bounce@tidycargo.com