This Shipping Policy governs the shipment and delivery of products purchased through www.tidycargo.com (“we”, “us”, or “tidycargo”). By placing an order via our website, you agree to the terms and conditions outlined below.

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1. Delivery Coverage Area

tidycargo offers shipping services across Europe. Orders placed on www.tidycargo.com are subject to standard delivery protocols within supported European regions.

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2. Order Processing & Transit Times

Order Processing Time: Orders are typically processed and dispatched within 1 to 2 business days following payment confirmation.
 Estimated Transit Time: Standard shipping across Europe generally takes between 4 to 9 business days from the date of dispatch.
Carrier Partners: We collaborate with reputable international logistics carriers, including DHL, FedEx, and UPS Priority service, to facilitate delivery.

Note: Transit times are estimates based on standard operational parameters and may vary due to factors beyond reasonable control, such as local infrastructure delays, customs clearance procedures where applicable, or unforeseen weather disruptions.

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3. Order Tracking & Notifications

Automated status update emails are dispatched to the email address provided at checkout during key fulfillment stages, including:
 Confirmation of order dispatch;
Acceptance and scans at logistics facility hubs;
 Final local carrier transit for delivery.

Each notification includes relevant shipment details and a tracking code, allowing customer tracking of the shipment status.

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4. Delayed or Delayed Shipments

If a package does not arrive within the expected timeframe:
1. Customers are advised to consult the tracking information provided in the dispatch email to review the carrier’s latest status update.
2. In the event of a significant delay exceeding standard transit timelines, tidycargo will initiate a formal trace and investigation with the responsible logistics provider.
3. Upon confirmation from the carrier regarding the status or loss of the consignment, tidycargo will, depending on the specific circumstances, provide an appropriate resolution—either through a full refund of the order value or a reshipment of the affected item(s).

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5. Address Accuracy & Unsuccessful Delivery

Customers are responsible for providing complete and accurate delivery details during checkout.
In cases where a delivery cannot be completed due to incorrect recipient information provided by the customer, or where packages remain uncollected at local carrier collection points within designated timeframes, any associated costs for reshipment or return handling may remain the customer’s responsibility, subject to applicable statutory consumer protections.

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6. Contact Information

For inquiries regarding order shipments, order tracking, or delivery issues, please contact our support team at:

Website: www.tidycargo.com
 Brand Entity: tidycargo
* Email: bounce@tidycargo.com